Frequently Asked Questions

Please contact our Customer Support Team at support@oceaura.nl for more information!

General Information

Product information

Shipping & Delivery

Returns & Exchange

Are our products safe for weekly use?

Yes! Our products are made with natural ingredients and are safe for daily use. However, we recommend consulting with a healthcare professional if you have any specific medical conditions or concerns.

Can I use more than one product at a time?

For best results, we recommend using one product at a time. If you wish to combine our products, please consult your healthcare provider.

Are our products eco-friendly and sustainable?

Sustainability is at the heart of what we do! Our prodcuts are made with minimal waste and eco-friendly materials, and we’re continuously working to improve our sustainability efforts.

What are the benefits of self-tanning over sunbathing?

Self-tanning gives you a beautiful, bronzed glow without exposing your skin to harmful UV rays. It helps prevent sun damage, premature aging, and the risk of skin cancer, while still giving you that sun-kissed look — anytime, anywhere. Plus, self-tanners work much faster than spending hours in the sun and let you control the exact shade you want.

Are our products vegan and cruelty-free?

Yes! Oceaura self-tanners are 100% vegan and completely cruelty-free.

We use only plant-based ingredients and partner with ethical suppliers to ensure our products are never tested on animals. Plus, we're committed to sustainability, using minimal and recyclable packaging to reduce our environmental impact.

Is there any side effect of using Oceaura self-tanners?


Oceaura self-tanners are formulated with gentle, plant-based ingredients and are suitable for most skin types. While side effects are rare, some individuals with very sensitive skin may experience mild irritation. We always recommend doing a patch test 24 hours before full application. If irritation occurs, discontinue use and consult a dermatologist.

Where should I apply OceAura self-tanners?

Oceaura self-tanners can be applied to any area of the body where you’d like a natural, sun-kissed glow — including your legs, arms, stomach, chest, and back. For facial tanning, be sure to use a product specifically labeled as safe for the face. Always exfoliate and moisturize dry areas (like elbows, knees, and ankles) before application for an even, streak-free finish.

How long does Oceaura self-tanner last?

Oceaura self-tanner typically lasts 5 to 7 days, depending on your skin type, skincare routine, and how well you prep and maintain your tan. For best results, exfoliate before application and keep your skin moisturized daily to extend the glow.

On which areas of my body should I avoid applying Oceaura self-tanner?

Very dry or flaky — like elbows, knees, ankles, and heels, because these spots can absorb more product and turn darker or patchy.

Around eyes and lips — the skin there is delicate and might be irritated by the formula.

On cuts, wounds, or irritated skin — to avoid irritation or uneven tanning.

On palms and soles — usually the skin there doesn’t tan evenly and might look unnatural.

Near hairline or eyebrows — unless you want a tinted look there, it can create an unnatural shadow or color.

How do I properly use self-tanners?




  1. Use a gentle scrub or exfoliating glove to remove dead skin cells. This helps the tan go on evenly and last longer.



  2. Apply a light moisturizer to dry patches like elbows, knees, ankles, and heels. These spots tend to soak up more color, so moisturizing them helps prevent darker spots.



  3. Pick a self-tanner that suits your skin type and desired shade.



  4. Good lighting helps you see exactly where you’re applying the product.



  5. This prevents staining your hands and helps spread the product evenly.



  6. Use small, circular motions to blend the self-tanner smoothly onto your skin.



  7. Apply a little less product on elbows, knees, and wrists for a natural fade.



  8. Wait at least 10–15 minutes before dressing. Avoid sweating or getting wet during this time.



  9. Even if you use a mitt, wash your hands well to avoid orange palms or streaks.



  10. Moisturize daily and avoid long hot showers to keep your tan lasting longer.

How long until the self-tanners start working?

Our self-tanners start to develop color within 2 to 4 hours after application. However, the full, deeper tan usually takes 6 to 8 hours to fully develop.

For best results, it’s often recommended to apply the self-tanner in the evening and let it develop overnight before showering or washing it off.

Can I go swimming or shower after applying self-tanner?

Yes! It’s best to avoid swimming or showering for at least 6 to 8 hours after applying self-tanner to let it fully develop and set into your skin. Water, especially chlorine in pools or salt in the ocean, can cause the tan to fade unevenly or wash off prematurely.

After that initial wait, you can shower and swim as usual, but try to avoid very long, hot showers or harsh scrubbing to help your tan last longer.

Question

Answer

How will I know if my order has been placed successfully?

As soon as you complete your order, you’ll receive a confirmation email with your order number and shipping method. Please double-check your shipping details, as we cannot redirect packages once they are on their way

When will I receive a shipping confirmation?

Once your order has been processed and shipped, you’ll receive an email with tracking details so you can monitor your delivery every step of the way.

How long does it take to receive my order?

We aim to ship all orders within 1 business day. Standard delivery times vary based on your location:

Domestic orders: 4-7 business days

International orders: 4-9 business days

What if I order multiple items?

If your order includes multiple products, they will be shipped together in one package.

Do you ship internationally?

Yes! We offer worldwide shipping, so no matter where you are, you can experience the benefits of the OceAura self-tanners.

Will I receive a tracking number for my order?

Absolutely! All orders come with tracking so you can follow your package’s journey to your doorstep.

How much does shipping cost?

Shipping fees depend on your location and will be displayed in your checkout. We strive to keep shipping costs as low as possible.

Do you offer free shipping?

We offer a lot run free shipping promotions with a minimum spend. Keep an eye on our website banner and social media for updates!

Can I return my order if I’m not satisfied?

Yes! If you’re not happy with your purchase, contact us at support@oceaura.nl, and we’ll do our best to resolve the issue.

Can I return opened or used products?

Due to hygiene reasons, we can only accept returns on unopened, unused products.

What if there’s an issue with my order?

If you receive the wrong item or there’s a problem with your order, let us know, and we’ll make it right.